LEGAL

Terms & Conditions

LAST UPDATED · 31 AUGUST 2026

1. Who we are

Festival Manager is a trading style of seatofthepants.net ltd, a company registered in England and Wales (company number 04767792) with its registered office at 25 Alwyn Road, Maidenhead, Berkshire, SL6 5EG ("we", "us", "our").

You can contact us at [email protected].

2. These terms

These terms apply to everyone who uses the Festival Manager website and service (the "Service"), and in particular to sports clubs and their volunteers who create an account to organise a tournament (a "Club" running a "Festival").

A Club accepts these terms by ticking the agreement box when creating its account, and we record the date and time of that acceptance. Anyone else — for example a club entering a team, or a visitor to a festival page — accepts these terms by using the Service.

If you are using the Service on behalf of a Club, you confirm that you have authority to bind that Club, and "you" means both you and the Club.

3. What Festival Manager is — and isn't

The Service is software: it helps Clubs set up competitions, take entries and payments, publish fixtures and live scores, and run the day. It matters that you understand what we are not:

• We are not the organiser of any Festival. Each Festival is organised, promoted and run by its host Club. The host Club is responsible for the event itself — the venue, officials, safeguarding, first aid, insurance and compliance with the rules of any relevant governing body.
• We are not a party to entry contracts. When a team enters a Festival, the contract is between the entering club and the host Club. We provide the software through which that entry and payment are made.

4. Accounts

You must give us accurate information when you sign up and keep it up to date. We sign you in by emailing a magic link, so you must keep access to your email account secure; anything done through your account after a sign-in from your email is treated as done by you.

You may invite other people into festival-scoped roles (for example marshal, fixtures editor or tannoy operator). You are responsible for who you invite and for removing access when it is no longer needed.

5. Fees

Setting up festivals, competitions and fixtures is free. We charge a platform fee only on paid entries — currently 3% of the entry fee plus 50p per paid entry. Card processing fees charged by our payment provider are additional and are shown to you before you publish a Festival with paid entry.

The Club can choose either to absorb these fees (they are deducted from each entry payment) or to pass them on to entering teams (they are added on top of the entry fee at checkout). The choice, and the resulting amounts, are shown clearly in the pricing settings for each Festival.

We may change our fees from time to time. A fee change will not affect entries already paid, and we will give account holders at least 30 days' notice before a change takes effect.

6. Payments and payouts

Payments are processed by Stripe. To receive entry payments, a Club must create a Stripe connected account and accept Stripe's own terms, including the Stripe Connected Account Agreement. We never see or store card details.

Entry payments, less applicable fees, are paid out to the Club's nominated bank account on Stripe's payout schedule. We do not hold Club funds ourselves.

7. Refunds

Refunds of entry fees are a matter between the host Club and the entering club, and are issued by the host Club through the Service. When an entry is refunded we currently waive our platform fee on that entry, but the card processing fee is always retained by the payment provider and is borne by the host Club. We may vary this refunds policy in future, and will give notice of any change in the same way as a fee change (section 5).

8. The Club's responsibilities

As a host Club you are responsible for:

• running the Festival safely and lawfully, including safeguarding arrangements appropriate to youth sport, insurance, venue permissions and first aid;
• the accuracy of the information you publish through the Service — dates, fees, formats, directions and rules;
• complying with the rules and regulations of any governing body that apply to your event;
• having the right to use any names, logos or sponsor material you upload; and
• handling any personal data you collect through the Service — including player names on squad lists, which may relate to children — in line with data protection law, with a lawful basis for collecting it and appropriate transparency towards players and their parents or guardians.

9. Acceptable use

You must not use the Service to do anything unlawful, to mislead entrants, to infringe anyone's rights, or to interfere with the operation or security of the Service. We may remove content or suspend accounts that breach this section.

10. Your content and ours

You keep ownership of the content you add to the Service (club names, festival pages, sponsor material and similar). You grant us a licence to host, display and distribute that content as needed to provide the Service — for example on your festival page, printed signs and live score boards.

The Service itself, including its software, design and branding, belongs to us. We grant you a limited, non-exclusive, non-transferable right to use it for running your festivals while you have an account.

11. Availability

We work hard to keep the Service available, particularly on festival days. The Service is designed with a fallback for the day itself: we generate static copies of key festival pages and serve the Service through a content delivery front end (currently Cloudflare), so that if our main hosting provider fails, the static backup can continue to serve fixtures and scores. We also provide printable fixture sheets.

These measures are provided on a reasonable-efforts basis: they reduce the impact of an outage but do not eliminate it, and we cannot guarantee uninterrupted operation. The Service is provided "as is".

12. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the law of England and Wales. If you deal with us as a consumer, nothing in these terms affects your statutory rights.

Subject to that: we are not liable for the running of any Festival or anything that happens at one; we are not liable for indirect or consequential losses, loss of profit or loss of data; and our total liability to a Club arising out of or in connection with the Service is limited to the platform fees that Club has paid us in the twelve months before the claim arose.

13. Data protection

Each of us must comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018. We process personal data in accordance with our privacy policy. For entrant and player data collected by a Club through the Service, the Club is the data controller and we act as its processor, processing that data only on the Club's instructions as described in the privacy policy.

14. Suspension and closing your account

You can stop using the Service and close your account at any time. We may suspend or close an account that seriously or repeatedly breaches these terms. If an account is closed, completed entry payments already settled to the Club's Stripe account are unaffected, and we will take reasonable steps to conclude any payouts still in flight.

15. Changes to these terms

We may update these terms from time to time — for example when we add features or when the law changes. If we make a material change we will notify account holders by email or through the Service at least 30 days before it takes effect. Continued use of the Service after that date means you accept the updated terms.

16. General

These terms are the whole agreement between us about the Service. If part of them turns out to be unenforceable, the rest still applies. A delay in enforcing them is not a waiver. You may not transfer your rights under them without our consent. No one other than you and us has rights under these terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply to them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute — though nothing stops either of us seeking to protect intellectual property rights elsewhere.